Role: CEO, inTEC Group
What’s been your business high point of the last 12 months?
Seeing our wonderful 15 businesses coming together as One Team, with one system and a central solution stack, “inTEC Verified”. The innovation in the latter just led us to winning a Security Excellence Award – it’s always great to see the team’s hard work pay off!
Name one thing your company is looking to achieve in 2026
More targeted, organic growth by deepening our expertise against a clearly defined customer profile – in particular within the education sector.
What keeps you awake at night as a partner leader?
Maintaining pricing certainty for customers in an increasingly volatile supply chain, particularly as we deliver larger infrastructure projects.
Is AI being over-hyped?
Not when it comes to the importance of adopting AI effectively. The bigger question is which organisations will build AI offerings that customers are willing to pay for sustainably.
What’s been your most successful internal AI project to date, and why?
Integrating AI into our helpdesk has reduced repetitive tasks and improved triage, freeing our teams to focus on higher-value work while improving both retention and customer experience.
Can you share a surprising prediction about how UK IT channel partners or the UK IT channel will evolve over the next 5 years?
I think we’ll see a return to more face-to-face business. My hope is that AI removes administrative burden so people can spend more time building relationships, not less.
Which tech gizmo (hardware or software) could you not function without?
My coffee machine. With two boys aged four and five, it’s less a luxury than critical business infrastructure.
Which three famous people, dead or alive, would you invite to a dinner party?
Honestly? I’d invite my closest friends. My knowledge of celebrities is embarrassingly poor, and quality time with people I rarely get to see is far more valuable than a famous guest list.
If you had a warning label, what would it say?
“Batteries always fully charged” (that one has been based on live feedback)
Which tech figurehead has impressed you the most this year, and why?
I’ve been impressed with the messaging from Rania Succa (Kaseya) so far this year. Her focus on the combination of customer experience and product quality resonates well with where we want to be ensuring we are honing in on.
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