Role: Managing Director, Infinity Group
What’s been your business high point of the last 12 months?
There have been many – from the introduction of the new AE regime who have made such an effort to service our clients, seeing our relationships with clients deepen to the point where we’re trusted on outcomes, not just delivery specifically with the Pioneer Delivery Methodology – that’s been a really proud shift for us. Winning Partner of the Year from Microsoft and hearing them champion Infinity Group has also been something that I am so proud of.
Name one thing your company is looking to achieve in 2026
We are making AI part of how we deliver every day – practical, measurable, and genuinely useful for our clients, not just something we talk about. Every one of our roles contribute to Infinity Group’s AI maturity and we have loud and proud in sharing what we know with each other, partners and suppliers.
What keeps you awake at night as a partner leader?
How did you know! I constantly worry about growing at pace without losing what makes us good – the clarity, the standards, and the care we put into what we do.
Is AI being over-hyped?
No, not in our world. There’s definitely noise around it and some of it is superficial, but the real challenge is turning it into something meaningful. Most organisations are still finding their way but when we talk about what we are doing and how our roles and contributions have fundamentally been augmented by AI, this is as exciting as the cell phone revolution (yes, I am THAT age!)
What’s been your most successful internal AI project to date, and why?
Definitely using AI to take the manual strain out of day-to-day operational work. It’s not glamorous, but it’s made a real difference to how our teams work, how we can do more and remember more by collating more and being more relevant without having to sift through the waffle.
Can you share a surprising prediction about how UK IT channel partners will evolve over the next 5 years?
I think the shift to services and accountability will accelerate and partners will be judged far more on the outcomes they deliver than the technology they sell. That means moving beyond delivery into real ownership of adoption, impact, and long-term value.
The real divide will be between partners who can own outcomes and those who can’t because selling technology will no longer be enough.
Which tech gizmo could you not function without?
My cellphone and a properly integrated digital workspace – when everything connects seamlessly, you don’t realise how much it matters until it doesn’t. There is genuine outrage when systems and being able to collaborate optimally are not functioning.
Which three famous people, dead or alive, would you invite to a dinner party?
Steve Jobs (he wasn’t exactly likeable, but his clarity and conviction were exceptional. I’m curious how his thinking shifted towards the end), Mary Barra (for me, she represents real-world leadership, not just innovation hype) and David Attenborough (mainly for the perspective. I think he’d be quite good at reminding us what actually matters beyond the day-to-day). Partly for what they’ve achieved, but mainly for the conversation. I’d be fascinated to hear how they think, how they lead under pressure, and how they make sense of the world.
If you had a warning label, what would it say?
Will ask the difficult questions, usually with good intent.
Which tech figurehead has impressed you the most this year, and why?
Satya Nadella. He’s been very open about the fact that AI capability is outpacing real impact, which I think is an important reality check. The real leadership now is about making it work, not just talking about it.
View the Oxygen Partner Leaders hub, powered by Giacom, here
