Role: CEO, ITHQ
What’s been your business high point of the last 12 months?
Our biggest high point has been building an internal knowledge base that captures processes, decisions and strategy in one place. It has improved onboarding, sharpened clarity across the business, and given us a strong foundation for AI tools that genuinely accelerate work.
Name one thing your company is looking to achieve in 2026
Build a more scalable, more intelligent business by combining strong documentation, better systems and practical AI. The goal is not hype, but better output, faster execution and clearer decision-making.
What keeps you awake at night as a partner leader?
Not much, if I am honest. If anything, it is making sure we take the right management and leadership decisions for the team, especially when internal tensions or poor decisions need sorting quickly.
Is AI being over-hyped?
Yes, massively. Used well, it is a serious accelerant, but used badly it just produces polished nonsense faster, so the real difference is the judgement of the person using it.
What’s been your most successful internal AI project to date, and why?
Our most successful project has been connecting AI agents to our internal wiki and knowledge structure. It works because the AI is grounded in our real strategy, processes and documentation, which makes it useful, scalable and far more trustworthy.
Can you share a surprising prediction about how UK IT channel partners or the UK IT channel will evolve over the next 5 years?
I think the winners will be broader, more multidisciplinary partners, not narrower specialists. As client estates become more interconnected, the real value will come from people who understand how security, data, infrastructure, operations and AI all affect each other.
Which tech gizmo (hardware or software) could you not function without?
Truthfully, none. I love technology, but I can function perfectly well without it, and I have tested that properly by disappearing off-grid for weeks at a time.
Which three famous people, dead or alive, would you invite to a dinner party?
Isaac Asimov, Charlie Munger and Bob Marley. One for imagination, one for judgement, and one for soul.
If you had a warning label, what would it say?
Caution: blunt instrument. Not for those who prefer decorative feedback.
Which tech figurehead has impressed you the most this year, and why?
Linus Torvalds. He still represents deep technical integrity, long-term thinking and a belief that software should be built carefully and used for good, which feels more important than ever right now.
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