UK IT Channel News | IT Channel Oxygen
  • News
  • Topics
    • Vendor
    • Distributor
    • Partner
    • Indepth
    • Sustainability
    • M&A
    • People Moves
    • AI
    • Tech trends
  • Sustainability
  • About Us
  • Partner with us
Members
Must-Know Distributors
Oxygen 250
No Result
View All Result
  • News
  • Topics
    • Vendor
    • Distributor
    • Partner
    • Indepth
    • Sustainability
    • M&A
    • People Moves
    • AI
    • Tech trends
  • Sustainability
  • About Us
  • Partner with us
No Result
View All Result
UK IT Channel News | IT Channel Oxygen
No Result
View All Result
Home Distributor

Give Ingram Micro breathing space, UK partner says after outage briefing

Ingram should have time to gather all the facts on ransomware attack, Utilize MD Guy Hocking says

Oxygen staff by Oxygen staff
8 July 2025
in Distributor, Cybersecurity, News
Guy Hocking, Utilize

Guy Hocking

Share on LinkedinShare on Twitter

Ingram Micro should be given breathing space to gather all the facts on last week’s cyber-attack, a UK partner leader who attended a tight-knit call on the incident last night has asserted.

Guy Hocking, MD of Utilize, was one of around 20 Trust X Alliance council members who joined the briefing, which was led by top Ingram CMO Jennifer Anaya and EVP, President North America Bill Brandel.

Ingram publicly acknowledged it had suffered a ransomware attack on Saturday, two days after its website and systems suffered an outage.

“They’re a global distributor, and they’ve got lots of people drawing unhelpful conclusions,” Hocking told IT Channel Oxygen after attending the call, which took place at 5pm UK time.

“I think it’s important they have the time to gather all the facts, instead of shooting from the hip and communicating too early.

“They’ve also got to consider the hackers are obviously watching, and from their perspective they don’t want to divulge what they’ve found out.”

“Important progress”

Ingram also yesterday posted an update to a blog site dedicated to the incident, saying it had made “important progress on restoring our transactional business”.

“Subscription orders, including renewals and modifications, are available globally and are being processed centrally via Ingram Micro’s support organisation,” the update read.

“Additionally, we are now able to process orders received by phone or email from the UK, Germany, France, Italy, Spain, Brazil, India, and China. Some limitations still exist with hardware and other technology orders, which will be clarified as orders are placed.”

Despite this, Ingram partners reported to us today that they still don’t have any visibility into stock, inventory or current orders.

“Without any idea of visibility on timeline, resellers will now need to mitigate their end-customer impact, who are mostly not aware of the distributor role in the channel – they simply will want their reseller orders fulfilled,” the leader of one Ingram partner – who wished to remain anonymous – told us.

Ingram Micro HQ

Hocking said the Ingram execs were “keen to emphasise that it was internal systems [that have been impacted] and that they’ve taken their external systems down as a matter of precaution”.

“It’s a very sensitive issue and anyone who’s been through either remediation of such things for customers, or actually been directly affected themselves, will know what a challenge it is,” Hocking said.

“Cyber threats are an evolving, persistent challenge across the entire channel and for me this event is a reminder that even the largest, most prepared organisations aren’t immune.

“It just brings it closer to home.

“It’s a question of when, not if, and Ingram just happens to be the next one in that chain.

“We’re doing everything we can as a partner to support them, but over communicating is equally a mistake as under communicating. I think that they’ve got the balance pretty bang on.”

An Ingram Micro representative confirmed the call had taken place, adding that the company is “communicating with our customers as much as possible to provide support and regular updates”.

Tags: Ingram MicroTopUtilize
Previous Post

Former Nasstar duo reunite at NormCyber

Related Posts

Mark Lee, Sales Director, NormCyber
People Moves

Former Nasstar duo reunite at NormCyber

8 July 2025
Tom Stephens, Techary
Big Interview

‘Who’s this £25m VAR growing at 75%?’ – Techary CEO on its lightning growth

8 July 2025
Raymond Ma, Alibaba Cloud
AI

Alibaba Cloud lobs $60m at partners

7 July 2025
Ingram Micro HQ
Cybersecurity

Ingram Micro working to restore systems after ransomware attack

6 July 2025
Justin Harling, CAE
M&A

‘Rare opportunity’ – boxxe acquires £160m Cisco Gold partner CAE

4 July 2025
Hege Store, Advania
AI

Advania makes good on AI acquisition pledge, wants to become an ‘AI services provider’

3 July 2025
11 biggest UK VAR and MSP acquisitions of 2025 so far
News

11 biggest UK VAR and MSP acquisitions of 2025 so far

3 July 2025
Antonio Neri, HPE and Rami Rahim, Juniper
M&A

‘Every partner is super-excited’ – 6 sizzling soundbites as HPE closes Juniper acquisition

2 July 2025

Follow Us

IT Channel Oxygen keeps you informed on the UK IT channel and its sustainable transformation. Learn more

  • About
  • Our Team
  • Partner with us
  • Privacy Policy
  • Terms & Conditions
  • News
  • Cookie Policy (UK)

© 2025 IT Channel Oxygen

Manage Cookie Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}
No Result
View All Result
  • Oxygen 250
  • Must-Know Distributors
  • Member area
  • KOcycle Zone
  • Big Interview
  • News
  • Indepth
  • About
  • Partner with us

© 2025 IT Channel Oxygen