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Home Marketing

It’s time to spring clean your marketing plan

Get ruthless with what's no longer serving you, Louise Mahrra urges

Louise Mahrra by Louise Mahrra
18 March 2025
in Marketing, What The Experts Say
Louise Mahrra, Marketing Director at CloudInteract
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Spring is a season of renewal. As the seasons shift, so does our mindset – spring is a great time to take stock, refresh our thinking, and make space for what truly matters.

It’s a time to open the windows, clear out the clutter, and – if we’re being honest – get a little ruthless with what’s no longer serving us.

Marketing needs that kind of deep spring clean, too.

Too often, we overcomplicate things – adding more campaigns, more content, more tactics – when what we really need is less. Less noise, fewer distractions, and a sharper focus on what truly matters: the customer.

Because at the heart of great marketing isn’t just creativity – it’s care. The best marketing doesn’t shout the loudest; it listens the hardest. It understands what customers are struggling with, meets them where they are, and offers something that genuinely helps.

So, this spring, instead of layering on more, let’s take a step back. Strip away the excess. Get back to the fundamentals of real, human, pain-solving marketing.

Here are my top five tips:

1. Listen First, Market Second

Before you change anything, listen. Really listen. Sit in on sales calls. Read customer service transcripts. Ask your team: What’s frustrating customers right now? What’s keeping them up at night?

Marketing isn’t about what we want to say – it’s about what they need to hear. And sometimes, the simplest, most direct message is the one that lands best.

2. Get Brutal with the Pruning

Just like a good gardener knows when to cut back a plant for it to thrive, marketers need to be ruthless with what’s not working. Look at your strategy with fresh eyes:

  • Which campaigns actually drive engagement?
  • Which ones are just there because they always have been?
  • What’s adding value, and what’s just taking up space?

Let go of the things that aren’t working – even if they once did. Make room for something better.

3. Keep It Simple, Keep It Human

We don’t need more noise. Customers are already overwhelmed with content, messages, and marketing that all sounds the same. What they need is clarity. Simplicity. A real, human connection.

Spring is the time to refresh your messaging and ask: Are we talking to customers, or are we talking at them?

  • Ditch the jargon.
  • Speak like a human, not a marketing robot.
  • Show – through listening – that you understand their pain and can help.

4. Reconnect Across the Business

Marketing doesn’t happen in isolation. The best marketing strategies don’t come from a brainstorming session – they come from the frontline insights of sales, customer service, and product teams.

Get into the conversations happening outside of marketing. Ask what’s changing in the business, in customer expectations, and in the market. Build your strategy around that, not assumptions.

5. If You Started from Scratch, What Would You Do?

Sometimes, the best way to clean up your marketing is to wipe the slate clean. If you were starting fresh today:

  • Would you invest in the same channels?
  • Would you keep the same messaging?
  • Would you run the same campaigns?

Or would you build something simpler, more personal, and more effective?

Final Thoughts

Spring cleaning isn’t about making small tweaks – it’s about making space for something better.

So, as you look at your marketing plan, ask yourself: Are we overcomplicating things? Are we really helping our customers, or just adding to the noise?

Sometimes, less is more. Simpler is better. And smaller, more personal, and more human wins every time.

So, what’s the first thing you’ll cut – or refresh – this season?

Louise Mahrra, Marketing Director at CloudInteract
Louise Mahrra
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