You had a management consulting background before you became Wanstor CEO in 2021. Does that give you a unique perspective when it comes to running an MSP?
Within Wanstor, the culture and ethos I’ve brought is to focus on the business outcomes for our customers, rather than being purely technology-led. Accenture certainly provided me a solid grounding in business dynamics and strategy as well.
Wanstor registered double-digit growth in revenues and profits in its fiscal 2022. How did your fiscal 2023 pan out?
Financially we saw double-digit revenue growth again but have reinvested the profits into these areas, with the goal that we will start seeing that pay back in the coming years.
2023 has been a big investment year. We built upon our success in FY22 and doubled down on investing in the quality and efficiency of our services. Examples of this are our implementation of ServiceNow as our new ITSM toolset, investment in building up new capabilities, and the launch of our Service Centre of Excellence – a team dedicated to maximising service quality across all our customers.
When it comes to how your customers select their IT suppliers and IT solutions, where does sustainability now rank in the pecking order?
We are starting to see sustainability enter into more conversations, but not nearly high enough on the pecking order of actual decision making, to be honest. My perception is that there is still a lot of ambiguity and greenwashing which makes it hard to differentiate and make the right decisions.
The other major factor is that whilst trading conditions are tough, commercial factors are more important and our customers are prioritising services that will help them drive efficiency and profit within their organisations rather than those that drive sustainability outcome – these aren’t mutually exclusive though.