“The tangible benefits we’re seeing across our customer base are clear”
Keith Martin, Sales Director, Phoenix Software
After an initial phase of education around the benefits of Copilot we’re now seeing real momentum in the public sector. Our customers are recognising the value that Copilot Agents bring for example. And this trend is only accelerating.
We acknowledge some of the report’s commentary around certain limitations, but the tangible benefits we’re seeing across our customer base are clear. Seeing that 70% of users agree that M365 Copilot reduced time spent searching for information, performing mundane tasks, and increasing time spent on more strategic activities is a recurring trend we hear every day and where it’s really making an impact in the delivery of services and the engagement and job satisfaction with employees.
We’re seeing time savings, improved accessibility, enhanced wellbeing and a cultural shift in the appetite for these services.
Clare Metcalfe, MD, Phoenix Software
As a major partner to the public sector, and having delivered the highest number of M365 Copilot workshops in the UK, we would concur with many of the findings in the report. Our customers are often telling us about the value they get from Copilot, which is reflected in their increased use of it as an embedded line-of-business tool within their daily workflow.
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