UK IT Channel News | IT Channel Oxygen
  • News
  • Topics
    • Vendor
    • Distributor
    • Partner
    • Indepth
    • Sustainability
    • M&A
    • People Moves
    • AI
    • Tech trends
  • Sustainability
  • About Us
  • Partner with us
Members
Must-Know Distributors
Oxygen 250
No Result
View All Result
  • News
  • Topics
    • Vendor
    • Distributor
    • Partner
    • Indepth
    • Sustainability
    • M&A
    • People Moves
    • AI
    • Tech trends
  • Sustainability
  • About Us
  • Partner with us
No Result
View All Result
UK IT Channel News | IT Channel Oxygen
No Result
View All Result
Home AI

‘Here’s what we mean’ – Insight CEO on ‘AI-first solutions integrator’ revamp

"We're adapting our ambition", Joyce Mullen says as it unveils flattish Q2 numbers

Oxygen staff by Oxygen staff
31 July 2025
in AI, News, Partner
Joyce Mullen, Insight

Insight CEO Joyce Mullen

Share on LinkedinShare on Twitter

Insight’s CEO has opened up on its plans to become “the leading AI-first solutions integrator” as it unveiled another set of quarterly results dented by vendor partner programme changes.

The NASDAQ-listed outfit saw Q2 net sales and gross profits head south as it continued to weather recent incentive shake ups from Microsoft and Google.

The $70m gross profit headwind Insight previously said it expects these changes to create in 2025 will still be felt into Q3 before the situation is “largely normalised” in Q4, CFO James Morgado said on the earnings call.

On the plus side, this was Insight’s second consecutive quarter of hardware growth. Besides Google and Microsoft, it counts Intel, NVIDIA, Cisco, HPE, AWS, Lenovo, NetApp and Dell as its key vendors.

Hardware net sales rose 2% year on year, even as overall net sales dipped 3% to $2.1bn and gross profit fell 2% to $442.3m.

“We’re adapting our ambition”

Having in recent years resolved to become the world’s leading ‘solutions integrator’, CEO Joyce Mullen revealed that Insight has now modified this aim.

“We’re adapting our ambition to becoming the leading AI-first solutions integrator,” Mullen said, claiming that this goal was recently strengthened by Insight’s appearance in Gartner’s inaugural GenAI consulting quadrant.

The move echoes Nordic peer Advania’s fresh ambition to become an “AI services provider”.

“Here’s what we mean by that,” Mullen said of Insight’s new nomenclature.

“We are aggressively adopting AI internally across all disciplines and all regions. We’ve enhanced our services portfolio by integrating an AI-first approach. We are adapting our offers to support our clients’ focus on delivering measurable and meaningful business value through pragmatic deployment of AI solutions, delivering results fast and earning the right to do more. We offer our clients full lifecycle AI services including consulting, implementation, training, governance and managed services support.

“And while it’s still early in terms of project deployment and the initial deployments are small, we made good progress on multiple fronts – for example, we have deployed hundreds of agents internally and for client projects and we’ve completed over 200 AI assessments with our clients, more than quadrupling the number compared to the last quarter.”

Insight Sheffield office
Insight Sheffield office

M&A remains “key to our ambition” of becoming the leading AI-first solutions integrator, Mullen added.

Asked by an analyst on the call why Insight’s “main competitor” continues to make layoffs even as PC sales recover, Mullen indicated that Insight is holding headcount “flat” despite it leaning more on AI.

“We are really excited about the opportunities to implement AI technologies in almost every process,” she said.

“We are going after this pretty hard and we’re getting rid of a whole lot of soul-sucking work.

“And we’re also looking just to speed up all of our internal processes, which will eventually result in better service to our clients.

“The productivity improvement is real. We see it very markedly in our software development efforts. We see it more gradually taking hold in all the back-end business processes and what that allows us to do is basically hold headcount flat while some elements of our business are growing.”

Tags: featuredGoogleInsightMicrosoft
Previous Post

‘It leaves me conflicted’ – partners react to Palo Alto-CyberArk merger

Next Post

Advania UK parades £452m post-integration proportions

Related Posts

Mark Butcher, Posetiv Cloud
AI

Is the penny finally dropping on GenAI?

21 August 2025
Chris Farthing, Advice Cloud
Public sector

‘Not a great look’ – procurement expert on G-Cloud 15 timeline confusion

21 August 2025
Tom Corrigan, QBS
People Moves

‘They’re ripping up trees’ – former Mimecast exec Tom Corrigan on QBS Software move

21 August 2025
Hege Store, Advania
AI

Advania eyes ‘most AI-focused MSP’ status after latest acquisition

20 August 2025
Jacob Schaumann Schmidt (centre), pictured with Cloud Factory CFO Anders Nielsen and CCO Carsten Videcrantz
M&A

‘Does it know what it’s started? – Cloud Factory CEO on Microsoft’s new $30m distribution barrier

19 August 2025
‘We’ve found our Vieira’ – QBS Software poised to unveil CRO
People Moves

‘We’ve found our Vieira’ – QBS Software poised to unveil CRO

19 August 2025
Marc Sumner, Robertson Sumner
Careers & Skills

Channel M&A will ‘double’, recruiter predicts

15 August 2025
Chuck Robbins, Cisco
AI

‘97% of businesses believe they need it’ – Cisco CEO’s AI claim following ‘strong’ Q4

14 August 2025
Next Post
Geoff Kneen, Advania

Advania UK parades £452m post-integration proportions

Follow Us

IT Channel Oxygen keeps you informed on the UK IT channel and its sustainable transformation. Learn more

  • About
  • Our Team
  • Partner with us
  • Privacy Policy
  • Terms & Conditions
  • News
  • Cookie Policy (UK)

© 2025 IT Channel Oxygen

Manage Cookie Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}
No Result
View All Result
  • Oxygen 250
  • Must-Know Distributors
  • Member area
  • KOcycle Zone
  • Big Interview
  • News
  • Indepth
  • About
  • Partner with us

© 2025 IT Channel Oxygen