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Home Marketing

The marketing iceberg: why you’re only seeing the tip

The most effective marketing work often happens in the background, Louise Mahrra argues

Louise Mahrra by Louise Mahrra
28 May 2025
in Marketing, What The Experts Say
Louise Mahrra, Marketing Director at CloudInteract
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When sales numbers dip, it’s marketing that often finds itself in the spotlight – and not in a good way. But what many leaders focus on (leads, conversions, quick wins) is just the visible tip of the iceberg. Beneath the surface lies the real engine: brand building, strategy, content, positioning, insight, and creativity. Ignore that, and your results will always be short-lived.

The push for “quick wins” is understandable. But in chasing immediate results, businesses often overlook the foundational work needed to create sustainable growth.

Lead volume without strategy is like filling your pipeline with water instead of fuel; it might look full, but it’s not going to get you very far.

What’s missing is a genuine demand generation engine. One built on a deep understanding of your ICPs, personas, buyer journeys, and brand story. One that aligns marketing with sales and product, and takes a long-term view of success.

The Iceberg of Modern Marketing

What Sales & Leadership Often See:

  • MQLs and pipeline volume
  • Engagement spikes
  • Event attendees
  • Conversion rates
  • Campaign performance

What Actually Powers It:

  • Clear ICP definition and persona research
  • Customer-led value propositions
  • Brand messaging that resonates
  • Multi-touch content strategies
  • SEO and SEM foundations
  • Creative that connects and differentiates
  • Strategic PR and thought leadership
  • Enablement tools that empower sales conversations

What Most Forget

It’s easy to focus on what’s visible – campaign performance, lead numbers, webinar attendance. But the most effective marketing work often happens in the background, building slowly, deliberately, and strategically. Here’s what too many leaders and even some marketers overlook:

Marketing is a strategic growth partner, not a support function
It’s not there to serve up leads on demand or make things look pretty. Marketing shapes perception, defines positioning, uncovers customer insights, and drives long-term value. It should be involved in decisions that affect product, pricing, and go-to-market direction – not just promotion.

Short-term fixes rarely lead to long-term gains
Panic-driven campaigns might create a brief spike, but they won’t build sustainable pipeline. Without brand consistency, audience understanding, and message-market fit, those “quick wins” quickly fade. Strategic marketing plays the long game – and wins it.

If you don’t invest below the surface, the results above it won’t last
The unseen layers: from ICP clarity and persona development to content planning and brand credibility are what make the visible outcomes possible. Strip those away, and you’re left with a hollow engine that simply can’t scale.

Flipping the Narrative

The problem isn’t that you don’t have enough leads. The problem is often that your marketing is being asked to perform without a strategic runway.

In the channel, this shows up as a scattergun approach – blasting out short-term campaigns, recycling outdated messaging, and expecting the same tired tactics to suddenly land with new results. But when there’s no clarity on your ideal customer profile, no alignment across sales and marketing, and no story that actually resonates – all you’re doing is generating noise, not demand.

And noise doesn’t convert.

Channel partners, vendors, distributors: we all know the stakes are high and the competition is fierce. But the answer isn’t to shout louder. It’s to speak clearer. With precision. With purpose. And with a plan.

If you want conversion-ready leads, you need to build trust, visibility, and value over time. That means:

  • Crafting a cohesive go-to-market plan
  • Aligning messaging to specific audience needs
  • Creating high-intent content across the full funnel
  • Measuring what matters – not just what’s easy

A true demand generation engine isn’t fast food – it’s a well-prepared meal. It takes insight, time, and care.

So before you ask marketing for more leads, ask instead:

  • Have we defined who we actually want to reach?
  • Are we telling a story worth listening to?
  • Have we built the foundations that make growth possible?

Because when you invest below the surface, you get results that last.

Louise Mahrra, Marketing Director at CloudInteract
Louise Mahrra
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