Your growth guidance is relatively cautious. Why?
It’s always been the way. We’ve tended to deliver very strong growth and what we want to do with our guidance is make sure the business has oxygen to breathe and room to grow. We always plan for our cost base to grow fastest so we can bring the heads in and invest in the technology. We’ve also got some really big deals with a couple of customers there to lap as well – so we’re victims of our own success.
In the results, you talked about the growth you’re enjoying among large complex customers. Do you now see yourselves as a genuine contender in that space?
I do think we’re a contender. It’s not that we’re moving away from anything – we’re still investing in our heritage in the midmarket and runrate and volume business. But as we’ve grown and invested in broader capability, the capability for those sorts of deals has grown. It’s an outcome of the strategy we’ve had to keep evolving the business into the future.
Outside of growing the numbers, what else are you looking to achieve in FY 2026?
We’ve been investing in transforming our own technology for years. Putting in place the foundational layers for us to transform our own operations through AI, tooling and other things is going be a big focus in the year ahead.
We’ve moved a lot of offices into new premises and have another few to do in the year ahead. We’re also expanding that international reach as we’ve talked about. That will be important as well, whether or not we acquire in the US. Our Irish business is a big focus.
The other thing we’re doing to make sure our culture can scale is putting more support and recognition around our local office management teams.
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