Transputec has thrown its hat into the agentic AI ring by launching a dedicated division it hopes will be generating £2m-£3m revenues within a year.
The £25m-revenue, London-based MSP has a track record of spinning off products it has developed in-house, notably with ‘Neo’ and ‘Crises Control’.
Talking to IT Channel Oxygen, Transputec CEO Sonny Sehgal indicated that its new ‘Kuhnic’ AI division could be its next carve out.
Launched at the start of May, it formalises an AI offering Transputec has been taking to law firms, housing associations and other organisations for around the last six to nine months.
“I meet a lot of MSPs that want to deploy AI for their customers who are using the standard methodology – which is [Microsoft] Copilot,” Sehgal said.
“Copilot ticks the box for certain things, but I’m trying to tell the MSPs they could do a whole lot more with their customers, and Kuhnic could be the delivery model to help them achieve that.”
Security concerns
Kuhnic starts from the premise that customers are often too concerned about the cybersecurity ramifications of AI to exploit its benefits, Sehgal said.
“We have a dev team and specialist security teams that will vectorise data that exists in a company and present that to LLMs in a secure way,” he explained.
“A company will have lots of legacy systems – a finance system, CRM, databases, ERPs. We take all that information and aggregate it into a vectorised database, which LLMs can talk to in their mode of language and speed, and those are presented in the chat models or voice models to these agents which human beings interact with.”
The use cases sweet spot spans “anyone that’s receiving inbound calls”, Sehgal indicated.
Sehgal gave the example of a university student seeking information during clearing.
“[It would say], ‘well, you didn’t make that particular university for that course, but there are other courses we could offer that may fit’ – we go through a dialogue with them,” he said.
“They’re agents. The nice thing about this is that, when you call in, you have an interaction with the agent, and the agent can start performing tasks. It could send you an email or documentation, or it could make a booking for you.
“Yes, we sell Microsoft Copilot, but this goes way beyond that. Microsoft don’t have a voice tool. We use tools from various different people and stich them together.”
“I do all the work”
Founded in 1994 by Imperial College graduate Sehgal and brother Rickie, today IT MSP specialist Transputec turns over around £25m and employs around 190 staff in the UK, Europe and offshore locations including the Philippines.
“He is the Chairman and looks after more of the commercial staff and compliance. I’m the innovator, and the one who’s going out to customers and coming up with some crazy ideas – and doing the work,” Sehgal said.
Neo, an MSP copilot tool Transputec span out in 2023, already sells through around 50-60 MSPs globally, Sehgal indicated.
Transputec has created a separate brand and website for Kuhnic because it too “might be carved out into a separate company”, he said.
“Our message to customers is really simple: by deploying AI solutions we can help them increase their bottom line,” Sehgal concluded.
Doug Woodburn is editor of IT Channel Oxygen
