Alastair Rudman
CEO, Natilik
Most-successful internal AI project:
“Natilik has reduced its average time to resolution for clients through our global managed services team by 60% and elevated its services NPS score to 82 over the past 12 months. We have achieved this by continuing to invest in growing our engineering teams and by supporting these experts with the power of AI & automation. Integrating our observability platform, ITSM platform and client portal has provided the foundation for huge AI/automation gains across case management, self service, alert automation, dynamic asset insights, task assignment, service reporting and more.”
Find out who made else made the cut for the inaugural Oxygen Partner Leaders by downloading the report for free here, or visit the Oxygen Partner Leaders hub here.
