Warren Davies
Founder and CEO, Utilize
Most-successful internal AI project:
“We’re starting to see some results applying AI to support call data to pick up on customer sentiment in real time via voice and email. Rather than waiting for feedback after the fact, we can identify when a customer is becoming frustrated during a call and get the right person involved straight away. It’s still early days, but it’s already helping us catch and resolve issues faster and that immediacy makes a real difference to how customers feel about working with us.”
Find out who made else made the cut for the inaugural Oxygen Partner Leaders by downloading the report for free here, or visit the Oxygen Partner Leaders hub here.
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