12. Qlic IT
Headcount in latest accounts: 38
HQ: London
Date of certification: March 2025
This London-based MSP took the B Corp plunge in an effort to show its charity, not-for-profit and education clients that it does business responsibly, its MD tells us below.
Asked for his constructive criticism of the process, Adam Graham says it “would have been really helpful to have an introductory call with the B Corp team early on in the process”.
“We essentially had to spend time figuring it out as we went along, which slowed the process down initially,” he says (see below).
Q&A with Qlic IT MD Adam Graham
What was your main reason for becoming a B Corp?
At Qlic IT, people, purpose, and long-term relationships have always been at the centre of how we operate. Becoming a B Corp felt like a natural step because it formalised the values we already held as a business, balancing profit with positive impact.
As a company that works closely with charities, not-for-profits, and education organisations, we wanted to demonstrate our commitment to doing business responsibly, supporting our community, looking after our team, and continually improving the way we operate.
B Corp is perhaps best associated with consumer goods brands. Does it really make sense for an MSP or IT solutions provider to have it?
Absolutely. Technology plays a huge role in how organisations operate, so IT providers have a real responsibility in the impact they make, whether that’s through sustainability, ethical business practices, company culture, or the way they support their clients and communities.
For MSPs especially, relationships and trust are everything. Becoming a B Corp reinforces that we’re focused on more than just delivering IT support; we’re focused on building long-term partnerships and operating in a way that benefits our clients, employees, suppliers, and wider society.
What’s the main benefit of becoming a B Corp?
One of the biggest benefits is the structure and accountability it creates internally. It encourages continuous improvement across every part of the business, from employee wellbeing and environmental impact to governance and community engagement.
Externally, it also gives clients confidence that they’re working with an organisation that genuinely cares about how it operates and the impact it has.
For us, it’s helped strengthen our culture, attract like-minded clients and team members, and reinforce the type of businesses we want Qlic IT to be long term.
How much time and money did it take?
Annually, the fee was around £2,500, which is also our renewal fee, and it took us 6-7 weeks to fully complete the application.
What was the hardest aspect of becoming a B Corp?
The hardest part was definitely the paperwork. Luckily, we were already doing everything required to become certified, so there weren’t any major operational changes we needed to make. The challenge came with evidencing it all properly, pulling together documentation, processes, and proof that everything was being done consistently. That side of things was a little more time-consuming and detailed than we expected, but once we got organised, it all came together in the end.
Do you have any constructive criticism of the process?
Constructive feedback would be that it would have been really helpful to have an introductory call with the B Corp team early on in the process. A conversation to walk through the questionnaire, explain the overall process, and outline the type of evidence required for each section would make the experience much more approachable for first-time applicants.
When we first started, it felt a little overwhelming because there was a lot of information to take in and it wasn’t always immediately clear what level of detail or documentation was expected. We essentially had to spend time figuring it out as we went along, which slowed the process down initially. Once we understood how everything worked, it became much more manageable but having that guidance upfront would have saved a lot of time and uncertainty.
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